+44 2031 293 603 support@evisa.express

Contact Our Support Team

We're Here to Help with Your Ethiopia eVisa

Contact Information

Our dedicated support team is available to assist you with any questions or concerns about your Ethiopia eVisa application.

Phone Support

Monday to Friday 8am to 4pm (GMT+2)

English (EN): +44 2031 293 603

English (EN): +1 929 238 1300

Deutsch (DE): +49 30209930611

Polski (PL): +48 32 431 00 11

Español (ES): +34937371120

中文 (CN): +86 10 852 41 270

Français (FR): +44 2031 293 603

Email Support

Available 24/7

support@evisa.express

Company Address

International Visa Service Sp. z o. o. sp. k.

NIP: PL9542766476

Graniczna 29 street

40-017 Katowice

Poland

Support Hours

Our team is available to assist you during the following hours:

Day Phone Support Email Support
Monday - Friday 8:00 AM - 8:00 PM (EAT) 24 Hours
Saturday 9:00 AM - 5:00 PM (EAT) 24 Hours
Sunday Closed 24 Hours
Public Holidays Limited Service 24 Hours

Note: EAT refers to Eastern Africa Time (UTC+3)

Time Zone Reference

When our office is open at 8:00 AM (EAT), it is:

  • New York (EST) 12:00 AM (Midnight)
  • London (GMT) 5:00 AM
  • Paris (CET) 6:00 AM
  • Dubai (GST) 9:00 AM
  • Sydney (AEST) 3:00 PM

Common Issues

Find quick solutions to frequently encountered problems with Ethiopia eVisa applications.

Application Issues

  • Application Stuck in Processing: If your application has been processing for more than 72 hours, please contact us with your Application ID.
  • Error Messages During Application: Clear your browser cache, use a different browser, or try our mobile app.
  • Document Upload Failures: Ensure your files are in JPG, PNG, or PDF format and under 2MB in size.
  • Application Rejection: Review the rejection reason in your email notification and submit a new application addressing the issues.

Payment Issues

  • Payment Declined: Ensure your card is enabled for international transactions and has sufficient funds.
  • Double Charge: If you've been charged twice, contact us with both transaction IDs for assistance.
  • Payment Successful but No Confirmation: Check your spam folder for the confirmation email or log in to check your application status.
  • Alternative Payment Methods: If you're unable to pay by card, contact us for alternative payment options.

For more detailed assistance, please visit our FAQ page or contact our support team directly.