Terms of Use

Introduction

Last Updated: May 1, 2025

Welcome to the Ethiopia eVisa Service. These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Ethiopia eVisa Service ("we," "us," or "our"), concerning your access to and use of our website and services.

By accessing or using our website and services, you agree to be bound by these Terms of Use. If you disagree with any part of the terms, then you may not access our website or use our services.

Please read these Terms of Use carefully before you start to use our website. By using our website, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our website.

Use of Service

Eligibility

To use our services, you must:

• Be at least 18 years of age or have the consent of a parent or guardian
• Have the legal capacity to enter into a binding agreement with us
• Not be prohibited from using our services under the laws of Ethiopia or your country of residence

Account Registration

When you register for an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with any of the provisions of these Terms of Use.

Application Submission

When submitting an eVisa application through our service, you:

• Warrant that all information provided is true, accurate, current, and complete
• Acknowledge that providing false information may result in your application being rejected
• Understand that submission of an application does not guarantee approval
• Accept that the final decision on visa issuance rests with the Ethiopian Immigration authorities
• Agree to provide additional information or documentation if requested

Prohibited Uses

You agree not to use our website or services:

• In any way that violates any applicable local, national, or international law or regulation
• To submit fraudulent visa applications or applications on behalf of third parties without their explicit consent
• To impersonate or attempt to impersonate any person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services
• To attempt to gain unauthorized access to our systems or user accounts
• To transmit any material that contains viruses, trojan horses, or other harmful computer code
• To collect or harvest any personal information from other users
• To engage in any automated use of the system, such as using scripts to send comments or messages

Liability

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that our services will meet your requirements
• Any warranty that our services will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy or reliability of any information obtained through our services

Limitation of Liability

To the fullest extent permitted by law, in no event shall we be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Any damages related to your access to, use of, or inability to access or use our services
• Any conduct or content of any third party on our website
• Any unauthorized access, use, or alteration of your transmissions or content
• Any delay or rejection of your visa application by Ethiopian authorities
• Any issues arising from inaccurate information provided in your application

Our total liability for any claims under these Terms of Use shall be limited to the amount you paid us for the services giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney's fees and costs, arising out of or in any way connected with:

• Your access to or use of our website and services
• Your violation of these Terms of Use
• Your violation of any third-party right, including without limitation any intellectual property right or privacy right
• Any claim that your content caused damage to a third party

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms of Use arising out of or caused by, directly or indirectly, forces beyond our control, including but not limited to:

• Natural disasters
• Acts of war or terrorism
• Riots or civil disorders
• Fire or explosions
• Epidemics or pandemics
• Acts of government
• Labor disputes or shortages
• Network or system failures
• Other similar events beyond our control

Intellectual Property

Website Content

Our website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by us, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Trademarks

The Ethiopia eVisa Service name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ours or our affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for your personal, non-commercial use, subject to these Terms of Use. This license does not include:

• Any resale or commercial use of our website or its contents
• Any collection and use of any product listings, descriptions, or prices
• Any derivative use of our website or its contents
• Any downloading or copying of account information for the benefit of another merchant
• Any use of data mining, robots, or similar data gathering and extraction tools

No right, title, or interest in or to our website or any content on the website is transferred to you, and all rights not expressly granted are reserved by us.

User Content

By submitting any content to our website (such as reviews, comments, or feedback), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publish, translate, distribute, and display such content in connection with our services.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Use at any time. The most current version will always be posted on our website. By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms.

We will make reasonable efforts to notify you of any significant changes by:

• Posting a notice on our website
• Sending an email to users who have provided us with their email address
• Indicating the date of the last update at the top of these Terms of Use

It is your responsibility to review these Terms of Use periodically for changes. If you do not agree to any of the changes to these Terms of Use, you must stop using our website and services.

Governing Law and Jurisdiction

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia.

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or our website shall be instituted exclusively in the courts of Ethiopia, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country.

Severability

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

These Terms of Use, our Privacy Policy, and any other agreements or policies referenced herein constitute the sole and entire agreement between you and Ethiopia eVisa Service regarding our website and services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding our website and services.

Contact Us

If you have any questions about these Terms of Use, please contact us:

Email: legal@evisaethiopia.com

Phone: +251 11 552 0123

Postal Address: Ethiopia eVisa Service, Bole Road, Friendship Building, 4th Floor, Office 405, Addis Ababa, Ethiopia